Customer Collection Procedure

UPDATED BAG COLLECTION PROCEDURE

• In order to further protect both customers and employees through the ongoing Coronavirus pandemic, we politely ask all customers to remain in their vehicle when collecting orders from WuffitMix

Can I still bring my dog to WuffitMix HQ?

Although we LOVE welcoming our doggy visitors, it is becoming increasingly difficult to welcome them to visit WuffitMix HQ during this time. If you do wish to bring your dog to sample food before you purchase, you will be required to wait in your vehicle as per our updated collection procedure. We will then arrange for samples to be brought to your car. Thank you for your understanding.

Can I still call into WuffitMix HQ to collect samples or for nutritional advice?

We are still happy to provide dog food samples and nutritional advice, however we ask that whenever possible, you please give us a call first to discuss things. We will then arrange for the samples to be packed ready for you, making collection as safe and efficient as possible. Please ensure you are wearing a mask and sanitise your hands BEFORE entering WuffitMix HQ. We are available to discuss your dog and their nutritional needs Monday to Friday 8am to 5pm.

Card Payment Preferred

In order to reduce the spread of disease and the risk to our employees, we ask you to make payments via card whenever possible during this time. Card payments can be made over the phone or when collecting. Bank transfers must be made prior to collection. Thank you for your understanding.

Local Customers in Self-Isolation

If you are a local customer currently in isolation, please call the WuffitMix team on 01200 420222 and we will do out utmost to help.

All Other Customers in Self-Isolation

We will continue to keep you informed of any updates or changes to our procedures via our social media pages and with regular updates to our website. If you have any further questions, please do not hesitate to get in touch with the WuffitMix team on 01200 420222.

Can I still order online?

Yes of course! Our online order process remains exactly the same and DPD are providing a contactless delivery service, ensuring your orders are delivered in the safest possible way. You may also order online for FREE local delivery (BB7 postcodes).