COVID-19 LATEST

Coronavirus (COVID-19) Latest

Customer Collection Procedure


UPDATED BAG COLLECTION PROCEDURE - 16th July 2020

  • Enter the warehouse ONE VEHICLE at a time
  • Please sanitise your hands before entering
  • Masks MUST be worn to enter WuffitMix HQ
  • Strictly only ONE PERSON is permitted to exit the vehicle and enter WuffitMix HQ
  • Following social distancing procedures, please stand in the box to place your order with a member of staff
  • If you are visiting to purchase Lick N Mix, please inform the member of staff serving you and they will pack your cup whilst you wait
  • ONLY when asked to do so by a member of staff, may you approach the counter to pay for your order
  • PLEASE NOTE - for your safety we have installed a perspex screen and the card machine is sanitised after each use. Hand sanitising products are provided should you wish to use them
  • Once you have paid for your order, please return to your vehicle immediately
Wherever possible, please PRE-ORDER feed by calling the WuffitMix team on 01200 420222. This will ensure your order is dealt with in the safest and most efficient way. NO CASH PAYMENTS. In order to reduce the spread of disease and the risk to our employees, we are unable to take cash payments at this time. Thank you for your understanding and cooperation during these testing times.




Can I still bring my dog to WuffitMix HQ?


Although we miss our doggy visitors immensely, please do not bring them to visit WuffitMix HQ during this time. We will let you know once it is safe to do so. Thank you.




Can I still call into WuffitMix HQ to collect samples or for nutritional advice?


We are still happy to provide dog food samples and nutritional advice, however we ask that whenever possible, you please give us a call first to discuss things. We will then arrange for the samples to be packed ready for you, making collection as safe and efficient as possible. Please ensure you are wearing a mask and sanitise your hands BEFORE entering WuffitMix HQ. We are available to discuss your dog and their nutritional needs Monday to Friday 8am to 5pm.




NO Cash Payments


In order to reduce the spread of disease and the risk to our employees, we are unable to take cash payments at WuffitMix HQ during this time. Card payments can be made over the phone or when collecting. Bank transfers must be made prior to collection. Thank you for your understanding.




Local Customers in Self-Isolation


If you are a local customer currently in isolation, please call the WuffitMix team on 01200 420222 and we will do out utmost to help.




All Other Customers in Self-Isolation


We will continue to keep you informed of any updates or changes to our procedures via our social media pages and with regular updates to our website. If you have any further questions, please do not hesitate to get in touch with the WuffitMix team on 01200 420222.




Can I still order online?


Yes! Our online order process remains exactly the same and DPD are providing a contactless delivery service, ensuring your orders are delivered in the safest possible way.





We will continue to keep you informed of any updates or changes to our procedures via our social media pages and with regular updates to our website. If you have any further questions, please do not hesitate to get in touch with us by calling 01200 420222.

Please remember, our staff may be classified as key workers in a critical industry, but please remember they are also very worried husbands, wives, fathers, mothers, etc. Please help them to help you by following these new guidelines. Stay safe.

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MONDAY TO FRIDAY

8am to 5pm

SATURDAY

8.30am to 12.30pm

STORE OPENING HOURS

CONTACT

WuffitMix

Dugdale Nutrition

Bellman Mill, Salthill,

Clitheroe, Lancashire,

BB7 1QW

01200 420222

info@wuffitmix.com

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